FAQs

Products 

How do I know which Lawn Seed to choose? Please call one of our offices if you have any questions regarding product. The description should also help you choose which one will be a better fit for your lawn. The lawn seed comes in 10 lb, 25 lb and 55 lb bags. All of the seed is certified - which means no weed seeds! 

How much fertilizer do I need for my Lawn? Generally, one 20 kg bag will cover 1/4 of an acre. This is a medium application and will give your lawn the nutrients it needs!

I don't see the product I am looking for? We do carry other mixtures of lawn seed or fertilizer depending on location and inventory in stock, please call one of our offices to ask if we have it in stock. 

Please check out https://www.holmesagro.com/drdirt for more product information.

 

Orders and Pick Up

Do you offer shipping? No, we currently do not ship our L&G Products, they are available for pick up only. 

Where do we pick up? We have 4 locations. Once in the shopping cart, you can choose the location closest to you. 

How soon can I pick up? Once you've placed your order and you've received confirmation, you can pick up at the chosen location. 

What if I want to change, cancel or add to my order? If you want to cancel, please call 519-941-0450 and mention you want to cancel your Shopify order. We will be able to cancel and refund the payment. If you want to change, please call 519-941-0450 and we can make an adjustment on our end to change product or package sizing. If you want to add to your order, simply process another order and we will combine it with any previous orders. 

 

Returns and Exchanges

How do I make an Exchange? If you want to make an exchange, please call your local Holmes Agro and we will gladly exchange products for you. Exchanges are in person only and not available through our online store. 

What is your return policy? We accept returns as long as the product is unopened and not damaged. We will need to see the product to approve the return and payment will be refunded back to you. 

 

Payments and Refunds 

What types of payment do you accept? We accept credit card or PayPal through our online store. 

When can I expect my refund? Once we refund your card, we will process immediately and you will see it within a few business days from your bank. 

Do you offer coupons or discounts? We currently do not offer any coupons or discounts. 

Do you offer gift cards? We do not offer gift cards at this time.